COMPLAINT FORM

SELLER DETAILS

Seller name (required) Seller's address, tax identification number (optional)

CUSTOMER DETAILS

Name and surname (required) Mailing address (required)

Address

Zip code

Town

Email/telephone address (required)

E-mail

Telephone

Date of sale of the advertised product (required) VAT invoice / receipt number (required) Product description: name / model / symbol (required)

DEFINITION OF THE DEFECT

Defect description: (required) Please attach proof of purchase and photos of the product with the defect:
Date the defect was found (required)

CONSUMER REQUEST

Free repair of goods (defect removal)Free exchange of goods for a new oneReduction in the price of the item and the expected amount of the price reduction Other customer comments (optional)
Privacy Policy (required) Yes, I accept and understand the Privacy Policy
According to Art. 8 sec. 1 of the Act of July 27, 2002. on the special terms of consumer sales and on the amendment to the Civil Code (Journal of Laws No. 141, item 1176), the refund of the entire price is possible only when repair or replacement is impossible or requires excessive costs, and when the seller has not replaced the item with a new one, or things didn't get fixed in a timely manner.